Oh, United Airlines, how I hate thee

Superman and I are on vacation! Sans kids! In Hawa. . . er, I mean, San Francisco. If only our friends the Salcidos still lived in SFO, we might be happy about that!

Why I hate United Airlines:
1-Bad news with no help
("Oh, your flight is even further delayed than when you checked in online and now you're going to miss your connection. Didn't you foresee the future and know that was going to happen?! Go stand in that line over there for an hour and potentially miss your first leg to SFO.")

2-Bad news with pretend help
("Yep, you're going to miss your connection in SFO and there isn't another flight to Lihue until tomorrow morning. We'll put you in a hotel in SFO for the night." [Rejoicing] "Wait, your flight out of Seattle leaves in 20 minutes--I better hurry!")

3-Bad news with no help and no commiseration
(Wait in line for an hour in San Francisco. "You've flown here to SFO to spend the night and we're supposed to put you up in a hotel, but we have no hotels." ['But I was told . . .'] "NO HOTEL. United will pay $65 for one night if you can find a hotel. NEXT IN LINE!")

4-Customer service over the phone was worse. ("So you want to fly to San Francisco. . ." ['No, I'm IN San Francisco.'] Hold music. "So you don't want to take your flight to Hawaii tomorrow." ['Don't cancel those tickets!!!'] Hold music. "Sorry, we can't help you over the phone. You need to talk to aiport authorities." ['I already did; they can't help me.] Hold music. 35 minutes later. "Sorry, we can't help you."]

5-Too many freaking lines. ("Oh, you've waited in line for 40 minutes? Sorry, you're in the wrong line." ['But I was told to wait here.'] "Sorry!"

In the end, after three hours at SFO airport, we decided against booking the $450/night hotels that were ranked above 1 stars, and we got ourselves the last room in a nice, little 1-star hotel for $140/night. Our taxi driver managed to take us in the exact opposite direction of the hotel. The hotel guy was super nice, honestly, and yelled at the taxi driver. Our hotel in Lihue wouldn't refund our night's stay or switch it to another night, which was very sad. But, San Francisco is a lovely city seen through taxi windows going 95 miles an hour :)

And we're leaving for Hawaii (fingers crossed) in 2 hours. Mormor and Farmor are handling the kids, which are handling us being gone with aplomb. Things are looking up.

Check you later!
(I hate United Airlines--they will rue the day!!!)